Terms & Conditions (Warranty & Guarantee)

Warranty and Maintenance

All doors installed by Elite Garage Doors (Midlands) Ltd come with a 2 year fitting warranty from date of installation.  For full manufacturer warranty details please see relevant brochure / price list.

Door Maintenance:

If in doubt about any maintenance procedures, please consult your garage door specialist. Immediately after the door is fitted and after every 5,000 operations of the door, or at least once a year, use a lubricant (we recommend GT85) to all pivot points and check tightness of screws and clamped connections. Keep running tracks and guides clean (do not grease them), check all parts and replace any worn components. The springs should be replaced by an experienced door fitter after approximately 25,000 operations (see fitting and operating instructions). You should not oil the lock cylinder. If it is sticking, lubricate it with graphite dust. If you have a canopy door, check the cable every 6 months of normal usage (8 operations per day). If you find any wear, you should have the cables replaced by an expert installer.  With roller doors check locking straps. With any automated door regularly test safety edge operation.

Warranty Claims:

In the unlikely event of a warranty claim becoming necessary please contact Elite Garage Doors (Midlands) Ltd in the first instance. To enable your claim to be processed without delay you should provide the following information:

• Your name, address and contact telephone number
• The original invoice and date of purchase
• A description of the door, the door type and the product number
• A description of the reason for the claim

We will then supply details of your claim, together with a copy of the warranty card supplied with the door and proof of purchase, to the warranty department at the relevant manufacturer. An assessment of the claim will be made. This may mean the manufacturer will need to come and inspect your door at your premises. In the event that there is no legitimate claim under the terms of the warranty you may be liable for the costs of this visit. It is essential that you take note of the care and usage instructions provided with your door and you follow these instructions throughout the lifetime of your door.

Care of Timber Doors

Timber doors, if not supplied fully finished, must be finished immediately upon installation.  For full timber care details see relevant brochure / price list.

The warranty does not cover:

• Improper installation
• Normal wear and tear
• Priming and other surface protection treatments
• Negligent or wanton destruction
• Incorrect or too late applied surface protection treatments
• Repair by a non-qualified installer
• Use of non-approved parts without the approval of the manufacturer
• Damage or removal of the product number or making it unidentifiable
• Improper operation
• External influences, such as fire, salts, water, acids, alkaline solutions, abnormal environmental influences
• Mechanical damage caused by improper transport or installation

All dark colours which are exposed to direct sunlight should be avoided. Dark coloured doors may undergo expansion due to heat absorption. Such instances are not covered by the guarantee, however normal performance will revert when the door has cooled down if the heat absorption has affected the door’s performance.